Featured work

Community messaging – WhatsApp – 2024
Led design transformation of WhatsApp from 1:1 messaging to community messaging. Achieved product-market fit with 120M active communities across 120+ countries.
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Connected gym experience – Blink Fitness – 2018
Led physical-digital experience design project for NYC fitness retailer. Redesigned the front desk experience, cutting member sign-up by 3 minutes and check-in time in half.
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Loyalty program merger – PC Optimum – 2017
Led UX strategy to merge two loyalty programs into Canada’s largest. Designed digital foundation for 19M users that became #1 loyalty program nationally.
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NY.gov Government website redesign – New York State – 2014
Led digital transformation of NY.gov serving 20M residents. Tripled annual users and created design system foundations that power the site 10+ years later.
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